Emergency Travel Assistance

If you plan on traveling out of your home province, please keep these telephone numbers and contract numbers in a safe place for reference should you require them in case of an emergency. Members must call within 24 hours of an emergency.

Effective January 1, 2023: The Manufacturers Life Insurance Company (Manulife) will be the ETA insurance provider to the Plan. RSA was the previous insurer.

**For any claims incurred in 2022, please call RSA: **
In Canada and the United States: 1-866-870-1898
Elsewhere Call Collect: 1-819-566-1898
RSA Group Policy Number: 1124593

For claims incurred in 2023, call Manulife/Global Excel at the numbers listed below on this page. Please note, the Manulife ETA Booklet is the same for all members, but the trip duration and pre-ex condition described in the Schedule of Benefits differ depending on your class.

Active Member and Early Retiree Emergency Travel Assistance

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Important Information

Group Policy Number: JJM00013481

Manulife/Global Excel Contact Information

In Canada and the United States: 1-833-685-2788
Elsewhere Call Collect: +1-519-735-8331

Documents

Retired Member Emergency Travel Assistance

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Important Information

Group Policy Number: JJM00013481

Manulife/Global Excel Contact Information

In Canada and the United States: 1-833-685-2788
Elsewhere Call Collect: +1-519-735-8331

Documents

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